Frequently Asked Questions

Home Frequently Asked Questions

What days of the week is The Beauty Tutor available?

Wardrobe Detox bookings are available from Monday-Saturday.
Personal Shopping bookings are available from Monday – Saturday, including late night shopping nights; Thursday evenings in Sydney and Friday evenings in Melbourne. We prefer not to shop on the weekend or public holidays. Shops are busier and retail staff are less experienced.
Make Up and Hair packages including weddings and lessons are available Monday to Sunday at times to suit client’s schedules

Where in Australia are the services available?

  • Personal Shopping in Sydney and Melbourne
  • Wardrobe Detox Sydney, Melbourne, Brisbane and all other areas on request
  • Makeup and Hair style lessons in Sydney and Melbourne

If you are out of these areas, we will come to you for a booking of 3 or more.

Does The Beauty Tutor service also help men?

Yes, the service is for both men and women.

Where is Personal Shopping?

This is in Sydney or Melbourne CBD. We take you to retailers that suit your age, body shape and lifestyle. We want to get the best value for your money and we love Australian Designers and High Street retailers. We shop by colour, style, fabric and label/ brand name last. We always spend your money likes it’s our own.

What is an average Personal Shopping budget?

A good budget to have for a Personal Shopping trip is between $1500 and $3000.
For special event shopping, The Beauty Tutor recommends a budget of $500-$1000. Please allow more for an Autumn/Winter shop as clothes are more expensive.

What is your link with the QVB Sydney

The Beauty Tutor is the exclusive Personal Shopper for the Queen Victoria Building (QVB) in Sydney.  The QVB Sydney is a premier shopping destination and is packed full of high street and designer retailers. We love shopping here so we will make sure we introduce you to shops that suit your body shape, colours and personality!

Booking terms and conditions

  • There is a 50% non refundable booking fee due at the time of securing dates
  • The remainder 50% is processed 7 days prior to the first appointment

What are the Payment options?

  • Credit Card—VISA and MasterCard only accepted
  • PayPal accepted
  • Gift Vouchers must be paid for in full prior to delivery

What are the additional travel costs?

  • Travel costs vary for outside Sydney/Melbourne metropolitan area ; this is more than 20 km from the city CBD. This is usually $200 for a flight or $25 per hour if travelling to you by car.
  • Please contact us for a more accurate travel quote.

Cancellation Policy

  • Cancellations need to be made within 14 days of scheduled booking.
  • A 20% booking fee is non refundable, however, transferring this to a later date is at the discretion of The Beauty Tutor
  • A further administration fee may be charged at the discretion of The Beauty Tutor

Date change policy

  • The Beauty Tutor reserves the right to change a booking date or time within reason.
  • Clients are to contact The Beauty Tutor to change a date or time within 14 days of the scheduled appointment
  • If a date or time is requested within 7 days of the scheduled appointment there may be an addition administration fee
  • After twice re-scheduling dates, the client will be re-charged a booking fee.

How long in advance do I need to book a stylist?

This all depends on the time of year. Oct-Dec and March-June are the busiest months for shopping. Please allow at least 4 weeks to avoid being disappointed if your date isn’t available.
If you are having a style crisis or an emergency please do not hesitate to call us – you may be in luck and we will try our best to look after you!

Gift Vouchers

Yes. Gift Vouchers can either be purchased for a specific service or for a monetary amount towards a service. All Gift Vouchers are beautifully created for you and packaged in a personalised envelope ready to be given. Each Gift Voucher will be posted to the purchaser or the recipient. Gift Vouchers must be paid for in full at time of purchase.

Confidentiality

The Beauty Tutor team prides itself on confidentiality and everything that is discussed in the sessions remains confidential between the client and the Beauty Tutors.

Does the team accept benefits for taking clients to certain stores?

No! The Beauty Tutor team is often asked by retailers to take clients to certain stores and the team will either receive a store credit or a personal discount. This is not acceptable or beneficial to our clients as we pride ourselves on offering independent advice and purchasing the best items available. Any discount offered at the time of purchase is not asked for by the team and is only accepted for the client’s benefit.

This rule also applies to Makeup and Hair products. Everything used is the best for your hair and skin type.